Special Services

PILOT'S PREMIER SERVICE FOR BUSINESS-TO-BUSINESS SHIPMENTS

Pilot Special Services provide professional pickup or delivery of large business-to-business shipments like medical equipment, office furniture/work stations, and telecommunications, computer or electronics equipment. This customized, "white glove" service is offered nationwide.

• Customized transportation schedules — Expedited or Deferred Transit
• Time-specific pickup or delivery, as required
• Special handling:

  –Minimum two-person team — delivery or pickup
  –Additional manpower and specialized equipment, as required
  –Inspection to ensure shipment/product integrity
  –Deliver and unpack to designated location/work areas, as instructed
  –Remove/discard debris
  –Minor setup or assembly as required for delivery
  –Asset Recovery Services — disassembly and packing/crating, as required

• Customized "Standard Operating Procedures" (SOP) per Customer requirements:

  –Customer-specific procedures put in place and checklist developed for all pickups and deliveries, including coordination with customers, vendors, consignees and/or technicians in the field
  –Special Services Checklist utilized and signed off for each pickup or delivery

• 24/7 National Customer Service-Special Services Group
• Online reporting and tracking at a glance
• Pilot personnel nationwide, plus a network of uniformed/trained Special Services agents/partners
• TAPA certified to meet the stringent security standards for handling high-value goods

SPECIAL SERVICES FOR THE FOLLOWING INDUSTRIES:

Business * Convention Centers * Healthcare * Home Office * Hotels * Malls * Point of Sale * Restaurants * Sports Arenas * Telecommunications