National Customer Service Department

Main number: 800-447-4568 (1-800-HI-PILOT)
Home delivery number: 866-421-0982

Pilot’s National Customer Service department (NCS) is staffed 24 hours per day, 7 days a week, 365 days a year to assist you in your shipping needs. Our staff is motivated to provide you with professional, friendly and courteous support to handle all shipping requirements. Our goal is to make your shipping experience with Pilot a pleasant and productive one.

If you would like to track a package, please click here. Any questions on the information provided, please call (1-800-HI-PILOT) and a customer service agent will be happy to assist you. To find the nearest Pilot location click here.

Pilot offers a wide variety of services including specialized home delivery shipments. To find out more about Pilot’s Home Delivery Service, please call us at 866-421-0982.

ON TRACK. ON TIME.

Pilot Freight Services
Corporate Office
314 North Middletown Road
Lima, PA 19037
(610) 891-8100
1-800-HI-PILOT