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Need to Call Customer Service?

Call the Customer Care Team at your service center.

If you'd like to start doing business with Roadway and set up an account, click here.

If you'd like to ship right away without setting up an account, click here.

If you have a question or are having technical problems with an application on either www.roadway.com or my.roadway.com, scan the list below for specific contact information. If the numbers listed below don't fit your need, feel free to email us or call your Customer Care Team so we may better assist you.

View a list of departments/contacts at our Akron General Office.

Get directions to the Akron General Office of Roadway.


Shipping
Have questions about your shipment moving across the Mexico border?	Contact a Roadway Border Ambassador
Need rates, transit times or have general questions about shipping with us? (U.S & Canada Shipments)	Call your Customer Care Team
Need rates, transit times and documentation for global shipments?	International Hotline 1-800-468-5739; International@roadway.com
Time-based shipment?	Call Time-Critical™ Services-- 1-888-550-9800
Want volume rate quotes?	Call Roadway Volume Sales-- 1-800-920-1000
Want Exhibit Service info?	Call our Exhibit Coordinators-- 1-800-531-3976 or email: Michael.Ely@roadway.com
Need access to our complete information database via phone?	Automated Voice Response System 1-800-ROADWAY (1-800-762-3929)
Questions about your shipment or shipping documents after viewing the status? Need a proof of delivery faxed to you?	CustomerSat@roadway.com
Before emailing, please be sure that you have already visited "Shipping Documents"--our online tool that allows you to view, print, or request a fax for bills of lading, weight and inspection certificates, and delivery receipts.


Website Related
Forgot your my.roadway password? Questions about logging in or registering?	ecomm@roadway.com
Trouble viewing a page or printing? Receiving an error message?	Call Technical Support Hotline-- 1-800-548-0435 or email: ecomm@roadway.com
When you encounter one of the problems mentioned above, quit your browser completely and log in again. If the same problem occurs, contact us as indicated.
Feedback about our websites--roadway.com & my.roadway	webmaster@roadway.com


Miscellaneous Questions
Are you a supplier who wants to register with us?	Go to the YRCW (Yellow Roadway Corporation Worldwide) website. Roadway Express is a subsidiary of YRCW.
Comments about our driving?	Complete the "How are we driving?" online form.
Have stock certificate and share questions?	Call Mike Lang (Investor Relations)-- 440-239-7350
Need info on corporate giving?	Email Jennifer.Bauer@roadway.com
To report network abuse originating from our domain...	abuse@roadway.com


Akron, OH General Office Departments & Contacts
Accounts Payable rexaccounts.payable@roadway.com 330-384-9000 X 3326 Fax: 330-384-2356 Accounts Receivable Betty.Fischer@roadway.com 330-384-2367 Fax: 330-643-6732 Border Ambassadors --Mexico Customs Clearance Eduardo.Toledo@roadway.com or Carlos.Tejeiro@roadway.com 1-800-INTL-REX 1-800-468-5739 1-800-874-2000 in Mexico only Cargo Claims cargoclaims2@roadway.com 330-643-6600 Fax: 866-840-5691 Credit Brad Hall (Eastern Division) 913-344-5262 Phil Putthoff (Central & Western Divisions) 913-344-5232 Customer Service-U.S. shipments ONLY CustomerSat@roadway.com Call your local service center. fax: 330-258-2535 Global Customer Service (shipments outside continental U.S.) International@roadway.com 1-800-468-5739 Fax: 330-374-6455 Exhibit Services Hotline (Tradeshow) Michael.Ely@roadway.com 1-800-531-3976 fax: 330-643-6944 Roadway ExpressWORKS® Support ecomm@roadway.com 1-800-522-3826 fax: 330-643-6925 E•Z RATE®Plus Support ecomm@roadway.com 1-800-548-0435 fax: 330-643-6925 Service for cold-sensitive products - Freezables Contact your local service center. In-bond Shipments 888-224-2663 Invoicing Invoicing@roadway.com Fax: 330-258-2411 Media Relations Suzanne Dawson Linden Alschuler & Kaplan Public Relations 1251 Avenue of the Americas, Suite 940 New York, NY 10020 212-329-1420 Direct 212-575-4545 Main 908-242-7162 After hours sdawson@lakpr.com Overcharge Claims OverchargeClaims@roadway.com 330-258-2566 fax: 330-643-6657 Safety Email Safety Roadway Time-Critical™ Services TimeCritical@roadway.com 888-550-9800 fax: 330-258-6111 Volume Services VolumeInsideSales@roadway.com 800-920-1000 fax: 330-643-6652 Roadway Corporate Office Roadway Express, Inc. 1077 Gorge Blvd. P.O. Box 471 Akron, OH 44309-0471 1-330-384-1717

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