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Expedited

ANYTIME: EXPEDITED SERVICES

Guaranteed: Exact Express®

Industry-leading, 100-percent, customer-satisfaction guarantee
Seamless air and ground delivery throughout North America at your specification
Time-definite service with flexible pickup and delivery times

Air: Expedited Direct™

Expedited, reliable and competitive
1-, 2- or 3-day air transit times, at highly competitive rates

SERVICE COMPARISON

EXACT EXPRESS

EXPEDITED DIRECT

Transit Times Standard X X
Expedited X X
Customer-specified X  
Pickup/Delivery
Precision		 Morning X  
By noon X X
Afternoon/By 5 p.m./By day X X
On or before standard service date X X
Within hour specified X  
Weekends X  
After hours X  
Holidays X  
Residential X X
Weekend counted as transit days X  
Mode Ground X  
Air X X
Provider network X X
Target Weight/
Size		   70+ lb 300 lb/pc
5000 lb/shipment
59"x59"x59"
Coverage All 50 states X X
Continental United States    
Continental United States and to/from Canada X X
Continental United States and to/from Mexico X X
Puerto Rico X X
Reliability Transit time guarantee X  
100-percent, customer satisfaction guarantee X  
Full truckload services X  
Customer Service,
E-Commerce		 24-hour customer service X X
Constant shipment monitoring X X*
Proactive notification X  
Tracking and documentation available X X
Speed or delivery upgrades** X X
Special
Handling		 Hazardous materials X  
Exclusive-use vehicle X  
Charter air X  
Specialized services X  
Shipment
Scheduling		 Customer Service Center X X
MyYellow X X
Online Bill of Lading (registration required) X X
*Expedited Direct is monitored at four to five key checkpoints as part of our general quality process.
**Expedited Direct shipments can be upgraded to Exact Express (if service is feasible).

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