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Guaranteed

ANYTIME: GUARANTEED SERVICES

Expedited: Exact Express®

  • Industry-leading, 100-percent, customer-satisfaction guarantee
  • Seamless air and ground delivery throughout North America at your specification
  • Time-definite service with flexible pickup and delivery times

Ground: Definite Delivery®

  • Transit times guaranteed or you don't pay
  • Delivery on or before the standard service date

SERVICE COMPARISON

EXACT EXPRESS

DEFINITE DELIVERY

Transit Times Standard X X
Expedited X
Customer-specified X
Pickup/Delivery
Precision		 Morning X
By noon X
Afternoon/By 5 p.m./By day X X
On or before standard service date X X
Within hour specified X
Weekends X
After hours X
Holidays X
Residential X X
Weekend counted as transit days X
Mode Ground X X
Air X
Provider network X
Target Weight/
Size
70+ lb 300 lb to
20,000 lb
Coverage All 50 states X
Continental United States
X
Continental United States and to/from Canada X X
Continental United States and to/from Mexico X
Puerto Rico X
Reliability Transit time guarantee X X
100-percent, customer satisfaction guarantee X
100 percent refund of charges
X
Full truckload services X X
Customer Service,
E-Commerce		 24-hour customer service X X
Constant shipment monitoring X X
Proactive notification X
Tracking and documentation available X X
Speed or delivery upgrades* X X
Special
Handling		 Hazardous materials X X
Exclusive-use vehicle X
Charter air X
Specialized services X
Shipment
Scheduling		 Customer Service Center X X
MyYellow X X
Bill of Lading (easy engagement) X X
*Definite Delivery shipments can be upgraded to Exact Express (if service is feasible).

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